Privacy Policy

1. Who We Are

Viaburst Inc., doing business as Vonco Media (“Vonco Media,” “we,” “us” or “our”), provides digital marketing, website design, AI search visibility and related business technology services.

This Privacy Policy explains how we collect, use and disclose personal information through https://voncomedia.com/ and related inquiries and communications.

IKON Suite provides supporting customer relationship management, communication and automation technology used in our business.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you contact us, request a strategy call, inquire about services or communicate with our team. This may include:

• Your name.
• Email address and telephone number.
• Company or business name.
• Services you are interested in.
• Information about your website, business goals and requested services.
• Messages and other information you choose to submit.
• Communication preferences and records of consent.

If you become a client, we may also collect information necessary to administer your services, such as billing contact details and project information. Any payment information collected through a payment provider is handled through that provider’s systems.

Please do not submit passwords, payment-card details, health information or other sensitive personal information through our general website inquiry form.

Information Collected Automatically

Our website and supporting providers may collect technical and usage information, such as:

• IP address and approximate location derived from it.
• Browser, device and operating-system information.
• Pages visited, referring pages and interactions with our website.
• Dates and times of visits.
• Cookie identifiers and information used for attribution, analytics or website functionality.

Information From Other Sources

We may receive information from service providers involved in responding to your inquiry, managing appointments or delivering requested services. We may also review public business information relevant to your inquiry or project.

3. How We Use Information

We use information to:

• Respond to inquiries and arrange strategy calls.
• Understand your needs and recommend relevant services.
• Provide services, customer support and project communications.
• Maintain customer records and communication preferences.
• Send requested updates and appointment reminders.
• Send marketing communications where permitted and with consent when required.
• Understand website use and improve our content and services.
• Maintain security, prevent misuse and troubleshoot technical issues.
• Meet applicable legal obligations and maintain necessary business records.

4. Cookies, Analytics and Advertising

We may use cookies and similar technologies to support website functionality, understand visitor activity and measure how people reach and interact with our website.

Where advertising tools are used, they may help measure campaign performance or deliver relevant advertising, subject to applicable consent and privacy requirements.

You can manage or disable cookies through your browser settings. Where available, you can also use privacy controls provided by your device or the relevant analytics or advertising provider. Disabling cookies may affect some website functions.

A browser cookie setting does not unsubscribe you from email or text messages. Those preferences are managed separately.

5. When We Disclose Information

We may disclose information to service providers that help operate our website and business, including providers of hosting, customer records, communications, appointment scheduling, analytics and payment processing.

We may also disclose information:

• When you request or authorize it.
• When required by applicable law or a valid legal process.
• When reasonably necessary to protect rights, safety or security.
• In connection with a business restructuring, merger or transfer, subject to applicable privacy requirements and the restrictions on mobile information below.

The following mobile-information restrictions apply to all disclosure categories described in this policy.

6. Mobile Information and Text Messaging

When you consent to receive text messages from Vonco Media, we use your telephone number and consent records to send the message categories you selected. These may include responses to requests, appointment reminders, service updates or marketing messages.

Message frequency varies. Message and data rates may apply.

You can reply STOP to opt out of text messages or HELP for assistance. You can also contact us through https://voncomedia.com/#contact to request help or update your communication preferences.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Email Preferences

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing emails does not necessarily stop communications needed to respond to your requests, administer an active service or meet legal obligations.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records and fulfill the purposes described in this policy.

Retention periods depend on the type of information, our relationship with you and applicable requirements. We may retain consent and opt-out records to honor communication preferences and document compliance.

9. Information Security

We use reasonable administrative, technical and organizational safeguards appropriate to the information we handle.

No method of electronic transmission or storage is completely secure. Please avoid sending sensitive information through general website forms.

10. Your Privacy Choices and Rights

Depending on your location and the laws that apply, you may have rights to:

• Request access to your personal information.
• Request correction or deletion.
• Request a portable copy of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of certain advertising-related processing.
• Appeal a decision or complain to an appropriate privacy regulator.

These rights may be subject to legal exceptions. We may need to verify your identity before responding to a request.

To make a request, contact us through https://voncomedia.com/#contact and identify your message as a “Privacy Request.”

Do not send identity documents or sensitive information unless we request them through an appropriate secure process.

11. International Processing

Our service providers may process information in the United States or other countries. Privacy laws in those locations may differ from those where you live.

Where applicable law requires additional protections for international transfers, those requirements apply to our handling of your information.

12. Children’s Privacy

Our website and business services are intended for adults. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, contact us so we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may link to third-party websites or services. Their handling of information is governed by their own privacy policies.

This policy describes Vonco Media’s practices. It does not replace the privacy policies of independent third-party services.

14. Changes to This Policy

We may update this policy as our website, services or practices change. We will post the revised policy on this page and update the date above.

Where required, we will provide additional notice of material changes.

15. Contact Us

For questions about this policy or requests concerning your personal information, contact:

Please include “Privacy Request” in your message so we can route it appropriately.